Combining research-backed insights with interactive exercises, this session gave participants practical tools for handling feedback conversations with confidence. Using the CREDS model, they explored real scenarios, discovering what makes these conversations go wrong and how to approach them more effectively.
One of the attendees described the session as "valuable for everyone and can be used in many situations, both personal and work life." In their feedback, they shared that Sarah's passion and delivery really brought the framework to life.
The session examined why psychological safety matters in feedback conversations, how to balance candour with respect, and how to ensure feedback moves things forward rather than creating defensiveness.
Sarah recently delivered a workshop for leaders in Brighton, exploring leadership spark and how to sustain our own and our teams' energy and drive.
Amongst other activities, participants used the Momentum Matrix to figure out where they might be at risk of burnout, where they're coasting, and how they can get the whole team to perform at their best through their leadership approach.
This was a practical session focused on maintaining the energy and momentum that great leadership requires.
Sarah travelled to London for the HR Indies conference and awards - an energising day filled with interesting keynotes and valuable connections with HR professionals from across the sector.
As part of the conference programme, Sarah delivered a workshop introducing her Savvy Seesaw concept and the CREDS situational model, giving HR attendees practical tools for balancing challenge and support in workplace conversations. She was also delighted to give away a copy of her book to one lucky winner.
HR Indies brings together independent HR consultants and thought leaders. It's the perfect environment for sharing innovative approaches to workplace communication and leadership development.
Sarah partnered with The Thrive Team to deliver a full-day "Managing Difficult Conversations" workshop for Arena Group.
Using the STREETCREDS framework, managers learned how to create positive conversational cultures and adapt their approach to have effective conversations with anyone, about anything. Through discussion and reflection on real workplace scenarios, participants learned how to fine-tune their conversations so each one lands brilliantly.
The feedback rated both the content and Sarah as excellent, with managers committing to make immediate changes to transform how they approach challenging conversations in their everyday work.